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When you invest in a digital billboard, you expect reliability, performance, and long-term digital billboard support—and that’s exactly what Formetco delivers. With nearly 50 years in the outdoor advertising industry, we’ve built a reputation for providing the best customer service and technical support in the business.
Our commitment to keeping your displays running flawlessly goes beyond just a warranty. We offer 24/7 support, proactive monitoring, expert troubleshooting, and nationwide service coverage—because we believe you deserve help whenever you need it.
We’re Here to Help—Anytime, Anywhere
Your business doesn’t stop on weekends or holidays, and neither do we. Formetco’s dedicated customer service team is available 7 days a week, 365 days a year, ensuring that your displays remain in peak condition year-round. Whether you need routine maintenance or urgent troubleshooting, our team is ready to provide immediate assistance.
24/7 Live Diagnostics Monitoring System
Prevention is key when it comes to minimizing downtime and avoiding costly repairs. That’s why we offer Live Active Diagnostics Monitoring—a system that continuously checks the health of your display in real time.
✔ Monitors LED modules, power supplies, and data communications
✔ Tracks computer health, internet connectivity, and temperature
✔ Automatically corrects minor issues before they become major problems
✔ Sends real-time email alerts for immediate action
With this advanced monitoring system, potential issues are identified and addressed before they impact your billboard’s performance, ensuring maximum uptime and long-term reliability.
At Formetco, support doesn’t end when your warranty does. Our technical support team is available 365 days a year, including holidays, to help you troubleshoot and diagnose any issue with your digital display.
✔ Comprehensive diagnostics for the lifetime of your sign
✔ Remote troubleshooting to quickly resolve issues
✔ Expert guidance to keep your display performing at its best
Even after your warranty expires, we’ll continue to provide technical support, ensuring that you always have access to the expertise you need.
Managing a digital display requires more than just great hardware—you need reliable software support, too. Formetco’s Control Center team provides hands-on assistance with:
✔ Creating and managing dynamic data feeds
✔ Scheduling and sub-scheduling content across all your displays
✔ Supporting all major digital billboard brands
Whether you need help optimizing your ad schedule or integrating new features, our software specialists are here to ensure your content is always running smoothly.
Every business operates differently, and we understand that some customers prefer to handle service in-house, while others want a fully managed solution. That’s why Formetco offers customized training packages to fit your needs.
✔ Onsite training during installation to ensure your team is fully prepared
✔ Hands-on instruction for maintenance and troubleshooting
✔ Access to our Help Desk for ongoing questions and support
Our goal is to empower your team with the knowledge they need to maintain, troubleshoot, and optimize your digital billboards—whether you want full control or prefer a managed service option.
With decades of experience in the outdoor advertising industry, Formetco has built one of the most extensive service networks in the country. No matter where your digital billboard is located, you can be confident that a Formetco service provider is nearby.
✔ Access to the nation’s top service professionals
✔ Rapid response times to minimize downtime
✔ Expert repairs and maintenance for long-term performance
We don’t just sell digital billboards—we partner with our customers to ensure their investment continues to perform at the highest level.
At Formetco, we know that buying a digital billboard is a long-term investment, and your success is our priority. That’s why we’ve built a customer support system that’s second to none.
✔ 24/7 customer support, available every day of the year
✔ Advanced live diagnostics to prevent issues before they happen
✔ Lifetime technical support—even after your warranty expires
✔ Comprehensive software assistance for seamless display management
✔ Custom training options to fit your team’s needs
✔ A nationwide network of trusted service providers
When you choose Formetco, you’re not just getting a billboard—you’re getting a team of experts dedicated to keeping your display running perfectly for years to come.
With Formetco’s industry-leading support, you never have to worry about downtime, complex troubleshooting, or lack of service options. Our unmatched commitment to customer care ensures that your digital billboard operates efficiently, effectively, and reliably—every single day.
Need assistance or want to learn more? Contact our support team today and experience why Formetco is the trusted leader in digital billboard service and reliability.
Complete the form below and one of our representatives will reach out to you within two business days.
Kayla Quetel • Tue Apr 22 When you invest in a digital billboard, you expect reliability,…
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